Privacy Policy

Digital Center of Excellence, Inc. Last Updated: February 24, 2026

At the Digital Center of Excellence, Inc. ("we," "us," or "our"), your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit DCOE.org ("Website"). By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not access the Website and/or contact us to request erasure of your data.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us — such as your name and email address — when you contact us or create an account on the Website. We use this information solely to:

  • Respond to your inquiries and provide customer support
  • Improve our services and Website experience
  • Send you relevant notifications (with your consent)

We do not sell, rent, lease, or share your personal information with any third-party organizations for their own use. The only external parties with whom your data may be shared are analytics service providers — such as Google Analytics and RB2B — and only for the purpose of improving your experience on our Website.

You may opt out of email communications at any time in accordance with the CAN-SPAM Act and the EU General Data Protection Regulation (GDPR).

2. Emotional Data

We may offer an optional mood selector after login to help us understand overall user satisfaction. Any emotional data you provide will not be linked to your identity and will only be used in aggregate to improve the user experience. In some cases, we may reach out to users who indicate a negative experience to offer support or assistance.

3. Usage & Analytics Data

We collect non-personal, technical information about your visit — such as your IP address, browser type, operating system, pages visited, and date and time of access. This data is shared only with our analytics providers (e.g., Google Analytics, RB2B) strictly to help us understand how the Website is used and to improve its functionality and performance.

We do not use this data to build advertising profiles or share it with any marketing or data-brokering organizations.

You may opt out of analytics data collection at any time:

  • RB2B opt-out: https://app.retention.com/optout
  • GDPR data opt-out: https://www.rb2b.com/rb2b-gdpr-opt-out

Cookies and similar tracking technologies are used on our Website to support analytics functions. You can control cookie settings at the browser level, though disabling cookies may limit certain Website features.

4. Legal Disclosure

We may disclose your personal information only if required to do so by law or in response to a valid legal request from public authorities (e.g., a court or government agency). We will not disclose your data beyond what is legally required.

5. Your Rights

You have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal information when it is no longer needed for its original purpose.
  • Right to Restrict Processing: Request that we limit how we process your data under certain circumstances.
  • Right to Data Portability: Receive your personal information in a structured, machine-readable format and transfer it to another service provider.

6. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting to the Website. Continued use of the Website after any changes constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: [email protected]